‘Know what’s important and what isn’t. Have the wisdom to know the right thing to do, the integrity to do it, the character to stand up to those who don’t, and the courage to stop those who won’t.’ – Mark Goulston

‘Being alone with fear can rapidly turn into panic. Being alone with frustration can rapidly turn into anger. Being alone with disappointment can rapid turn into discouragement and, even worse, despair.’ – Mark Goulston

‘Do what you say you’re going to do. Follow through means never having to say you’re sorry.’ – Mark Goulston

‘Braggarts are insecure and need attention, and bragging often has the opposite effect on most people when you’re trying to gain their respect and increase your influence.’ – Mark Goulston

‘I am blessed to count among my friends and colleagues people who are very thoughtful and who deeply care about our country.’ – Mark Goulston

‘One reason some people are long-winded is because they’re trying to impress their conversational counterpart with how smart they are, often because they don’t actually feel that way underneath. If this is the case for you, realize that continuing to talk will only cause the other person to be less impressed.’ – Mark Goulston

‘A leader who is confused or confusing causes too much anxiety, and a leader who is too controlling is revealing more insecurity and a lack of leadership.’ – Mark Goulston

‘Without the ambition to raise oneself to life’s challenges, growth and innovation would never happen.’ – Mark Goulston

‘Presence is in the eye and ear and gut of the beholder. When you are totally present in a conversation or in a meeting, others around you perceive you as totally focused on the matter at hand and on being of value to them.’ – Mark Goulston

‘Leadership is more about clarity than it is about control.’ – Mark Goulston